faq

We offer a refund on any items returned to us within 30 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items. If you have used cryptocurrency to pay for your order and you wish to return the items for a refund, you can follow the return procedure outlined below within 30 days from the date you placed your order. Once your return has been accepted by our brand or partner boutique, your refund will be processed by TripleA in the original cryptocurrency at the current exchange rate. Our payment provider will use the email address you provided at checkout and email you as soon as your refund has been processed. Once a refund is successfully claimed by you, the crypto should return to your wallet within the same business day depending on how congested blockchain is. To start a return, go to Orders & Returns in your account, or if you placed your order as a guest, enter your guest order details here. It's best to book your collection within 7 days of delivery — this is to make sure your package arrives within the required time frame. We are unable to process exchanges and all returned items must be unworn, undamaged and unused, with all tags attached. All designer boxes or cases that came with your order must be included with your return. If anything is damaged or missing from your return, you may not receive your refund. Read the full Returns Policy here. How do I book a free collection or return in store? To request a return, go to Orders & Returns if you have an account, or if you placed your order as a guest, enter your guest order details here. For our Free Collection service, select courier collection and choose a collection date. We'll then send you a confirmation email with the next steps. Need to reschedule your collection? You can also do this in Orders & Returns in your account. If you would prefer to drop off your return, select drop-off instead. Prepare your package with any return documents and take it to your chosen location along with your return confirmation email. Returns delivered within the US can be dropped off at any UPS or Fedex store. I want to return my order but I need my invoice for customs clearance. Will it still be included in my order? Yes - invoices for customs clearance will still be included in your FARFETCH order. When you're preparing your return, you'll need to include the Return Note outside the FARFETCH package. How do I return my item? Here’s what you need to do:

1. Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here
2. Find the order you want to return and click Return Item(s)
3. Select each item and your reason for returning

There are two ways to return your items. Depending on your location, one will always be available. 1. Book a free returns collection Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection 2. Return for free at a drop-off point near you Select the in-store or drop-off option in your account and take the return to your chosen FARFETCH partner boutique or courier drop-off point Prepare your return

1. Place the item inside the FARFETCH packaging - don't forget any brand boxes, dust bags, or cases.
2. Attach your Return Label to the outside of the FARFETCH packaging. If you’re returning multiple beauty items that arrived in separate boxes, please package them the same way they arrived with new Return Labels.
3. If you received a Return Note with your order, attach it to the outside of your package.
4. Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return.